Returns
The Small Print
The Entertainer is happy to accept back any unwanted items supplied to consumers for refund, within 28 days of purchase, providing the following terms are met:
- All packaging must be intact so that the item is in a re-saleable condition
- You are able to provide a valid proof of purchase – this can be a copy of your receipt from store, your confirmation email or the invoice/packing note inside your delivery parcel.
- Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
- Entertainer Gift Cards are non-refundable.
- If you have bought from a Tesco store, the toy can only be returned to a Tesco store.
- If you purchase 10 or more of the same item, this may be deemed as a business purchase. We will not accept returns unless permission is given by Customer Service prior to returning anything. Please do not go to a store with bulk returns, as this will be refused. If your return is agreed, we reserve the right to charge a 10% restocking fee to any refund given.
I've lost my receipt!
- The Entertainer stores will ask to see a valid proof of purchase before they are able to accept a toy back for either an exchange or a refund so remember to keep your receipt safe. However, in the event that it does get lost, providing you're able to show us either a bank statement or some mobile banking that shows the purchase, we should still be able to help.
Exchanges
- We understand that sometimes we change our minds. If you do find yourself wanting to exchange your purchase you will need to go to your local store. Exchanges can only take place in our stores where stock is available. If you return an item to our warehouse, the only option we offer is a refund.
Bulk Returns
- If an order is placed and the buyer falls into the category of a business or your order is considered to be a bulk purchase on behalf of a business, The Entertainer/Early Learning Centre reserves the right to cancel the order. No unwanted returns will be accepted from a customer who we deem to be a business or the order is considered to be a bulk purchase on behalf of a business. If you purchase 10 or more of the same item, this may be deemed as a business or bulk purchase. We will not accept returns unless permission is given by Customer Service prior to returning anything. Please do not go to a store with bulk returns, as they may refuse the return. If your return is agreed, we reserve the right to charge a 10% restocking fee to any refund given.