I've misplaced my receipt!
- Our Entertainer stores will need to see valid proof of purchase before we can accept a toy for exchange or refund, so it’s a good idea to keep your receipt somewhere safe. If you do happen to lose it, as long as you can show us a bank statement or mobile banking evidence of the purchase, we should still be able to assist you.
Exchanges
- We know that sometimes you may change your mind. If you’d like to exchange your purchase, please visit your local store. Exchanges are only available in stores where the item is in stock. If you send an item back to our warehouse, we can only offer a refund.
Bulk Returns
- If you place an order as a business, or your order is considered a bulk purchase for a business, The Entertainer/Early Learning Centre may cancel your order. We do not accept unwanted returns from customers we believe to be businesses or when the order is considered a bulk purchase for a business. Buying 10 or more of the same item may be classed as a business or bulk order. Returns will only be accepted if Customer Service has given prior approval. Please don’t take bulk returns to a store, as they may not be accepted. If your return is approved, we may apply a 10% restocking fee to any refund given.