Faulty returns policy
If you have bought an item from an Entertainer store that proves to be faulty, please let us know as soon as the fault becomes apparent so we are able to help.
You must be able to provide a valid proof of purchase – this can be a copy of your receipt from store, your confirmation email, bank statement or the invoice/packing note inside your delivery parcel.
We reserve the right to test the product before accepting it back for refund or replacement.
Although some of our electronic toys are covered by a year's warranty, others we will accept back within a reasonable period of time – up to 90 days – and offer a repair, replacement or refund (either full or partial depending on usage).
We will consider accepting a toy for return up to 6 months after purchase but this depends upon the condition of the item as wear and tear is not a reason to return a toy.
If you need to return an ONLINE ONLY order, please speak to our customer service team who can advise you correctly.
If you have bought a toy from a TESCO store, please ONLY return it to a Tesco store where they will be happy to help
More information on returns can be found here.