What is Click and Collect

Pay online and pick up your order from your local The Entertainer store 

    • If an item's already in store - it will be ready to collect in 30 minutes for FREE
    • If an item needs to be delivered to store - it will be ready to collect in 2 - 3 working days (excluding Saturday and Sunday) for FREE 

 

How do I know if something's available for Click and Collect?

    • There is no minimum spend for a click and collect order
    • Click and Collect is available for most toys on our website except a few very large or heavy items

 

How do I collect my order?

    • If an item's already in store - we'll email you as soon as it's ready to collect. It will be ready to collect as little as 30 minutes later (during normal opening hours!)
    • If an item needs to be delivered to store - it will be ready to pick up in 2 - 3 working days (excluding Saturday and Sunday). Please wait until you've had an email from us to say it's ready before you come in 

To collect your order you'll need:

    • Your confirmation email or
    • Your order number and proof of identity (passport, driver's licence or the card used to pay)

 

Can I arrange for someone else to collect my order?

Yes. They will need to take personal ID, an item of your ID and your confirmation e-mail.

 

How long will the store hold my order for?

The store will hold your Click and Collect order for 14 days. After this time, your order may be cancelled.

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