What is Click and Collect


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Pay online and pick up your order from your local The Entertainer store 

    • If an item's already in store - it will be ready to collect in 30 minutes for FREE. Items that are not available in-store will take 3 - 5 working days to be delivered to your nominated store


How do I know if something's available for Click and Collect?

    • Click and Collect is available for most toys on our website except a few very large or heavy items


How do I collect my order?

    • If an item's already in store - we'll email you as soon as it's ready to collect. It will be ready to collect as little as 30 minutes later (during normal opening hours!)
    • If an item needs to be delivered to store - it will be ready to pick up in 3 - 5 working days (excluding Saturday and Sunday). Please wait until you've had an email from us to say it's ready before you come in 

To collect your order you'll need:

    • Your confirmation email or
    • Your order number and proof of identity (passport, driver's license or the card used to pay)


Can I arrange for someone else to collect my order?

Yes. They will need to take personal ID, an item of your ID and your confirmation e-mail.


How long will the store hold my order?

The store will hold your Click and Collect order for 21 days. After this time, your order will be cancelled and refunded.

Need more help?

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