Our Returns Policy

Return To Store

The quickest way to have your return processed is to pop into your local Entertainer store where they will be happy to help


Arrange Pickup For Larger Items

Some larger items cannot be returned to store. Please check on the relevant product page on the website or the packing note when you received the item for the returns procedure

Should a larger item need to be returned, a courier will need to pick up the item from your address

Please fill in our query form by clicking on the button below

No Online Only toys are to be returned to either a store or to our Returns Department


Return via Parcelshop

Alternatively, please use our ReBOUND service to print out a label to drop your parcel off at one of 4,500 Parcelshops across the country. If this is not convenient you can use the link to book a Hermes collection on a day of your choosing

If you don’t have a printer, you can book a return to your local Parcelshop here. Book your return and the shop will print out a label for your parcel when you drop it off in store

If you have any further questions you can contact the team by clicking here


I have an unwanted item...

The Entertainer is happy to accept back any unwanted items supplied to consumers for refund, within 28 days of purchase, providing the following terms are met:

  • All packaging must be intact so that the item is in a re-saleable condition
  • You are able to provide a valid proof of purchase – this can be a copy of your receipt from store, your confirmation email or the invoice/packing note inside your delivery parcel
  • Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
  • Entertainer Gift Cards are non-refundable
  • If you purchase more than 10 of the same item, this may be deemed as a business purchase. We will not accept returns unless permission is given by Customer Service prior to returning anything. Please do not go to a store with bulk returns, as this will be refused. If your return is agreed, we reserve the right to charge a 10% restocking fee to any refund given

For details on returns of large quantity / non-consumer purchases please see our Terms & Conditions page

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